FAQs
Browse our frequently asked questions to learn more about our products, services, and support. We've compiled answers to common enquiries to help you find the information you need quickly and easily.
Yes. We have partnered with EquipLink to offer flexible payment plans, making it easier to invest in high-quality laser cutting and fabrication equipment. Contact us to discuss finance options.
Yes. We’re more than happy to provide a demonstration of our machines via appointment. Although we try to keep a variety of machines in stock, due to the large range we offer and size of the machines, we can’t always have every model in stock. Fortunately, we do have some wonderful customers across the country that allow demonstrations of their machines.
Yes. We understand that investing in such advanced machinery can be daunting, which is why we have a team of expert technicians who will take you through the operation process to ensure you and your team are up and running in no time.
Fiber lasers are best for cutting metals quickly and efficiently, while CO₂ lasers are more suited for non-metals like wood, acrylic, and glass.
Maintenance depends on usage, but routine cleaning, checking optics, and servicing moving parts can help keep your machine running efficiently. We offer service packages to assist with this.
It depends on the thickness and type of material you work with. Contact our team, and we’ll recommend the best solution for your needs.
We stock a wide range of spare parts and consumables for the machines we sell. Please contact us for availability.
Lead times vary depending on the model and availability. Some machines are in stock for quick dispatch, while others require a lead time of several weeks.
Yes, open-table laser cutting machines are legal in Australia, but they must comply with Australian safety standards and Work Health and Safety (WHS) regulations. Machines must meet AS/NZS IEC 60825.1 laser safety standards, and businesses operating Class 4 open-table machines must implement appropriate risk controls, such as protective barriers, operator training, and PPE. Additionally, proper ventilation and fume extraction are required to maintain a safe working environment. Always check with your local WHS authority for specific requirements in your state.
In addition to the laser machine itself, you may need or want:
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Gas supply (oxygen, nitrogen, or compressed air, depending on material and application)
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Fume extraction system to maintain a safe working environment
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Chiller unit to regulate the laser source temperature
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Air compressor for clean cutting and cooling
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Material handling equipment such as loading tables or conveyors for efficiency
Our team can help you determine the exact requirements based on your setup.-
Besides the initial purchase price, consider:
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Installation and setup costs
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Gas supply or nitrogen generator investment
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Electrical and ventilation upgrades
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Maintenance and servicing
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Consumables (lenses, nozzles, filters, etc.)
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Software and operator training
We can provide a full cost breakdown to help you budget accurately.-
The electrical amperage required to operate a laser machine depends on its power rating. Low-power machines typically require around 20 amps, while high-powered industrial lasers can exceed 150 amps. Most mid-range machines run on a 20-amp circuit, whereas high-power models often require a three-phase power supply with significantly higher amperage. We recommend consulting an electrician to ensure your facility meets the necessary power requirements.
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Nitrogen (N₂): The most commonly used assist gas, ideal for achieving high-quality, oxidation-free cuts. It prevents reactions with the metal, ensuring a clean, shiny finish. Nitrogen is preferred for stainless steel and aluminum cutting, offering higher speeds, better efficiency, and improved productivity.
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Oxygen (O₂): Used for cutting thicker materials and enhancing laser power through an exothermic reaction. Oxygen increases cutting speed and reduces costs but can cause oxidation, leading to a carbon layer on the cut edge, which may affect coating or painting. Best suited for mild steel cutting.
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Compressed Air: A cost-effective alternative that provides faster cutting but may leave rougher edges due to its oxygen content (21%). It’s suitable for parts that will later be painted or welded, though additional deburring may be required.
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While importing directly from overseas may appear more cost-effective initially, the true value of working with a local Australian supplier is evident through the long-term benefits. Faster support, compliance with Australian standards, easier logistics, and stronger customer relationships that all contribute to a smoother and more efficient business operation.
Click here to see all the risks and benefits that come with importing direct vs. buying from a local supplier.