SERVICE AND SUPPORT
Laser Machines is a trusted industry leader in laser machinery and equipment supply. Our comprehensive portfolio includes Laser Cutting Machines (Fiber & CO2), Marking, Welding, Cleaning, Deburring and Polishing Machines, Dust Collectors, Press Brakes, and additive manufacturing systems, reflecting our unwavering commitment to excellence.
We take pride in offering a diverse range of laser cutting machines, coupled with cutting-edge technologies. This ensures our customers have access to the most advanced and versatile equipment. Our dedication to quality is complemented by our commitment to providing exceptional service and support for every product we deliver. When you choose Laser Machines, you're selecting a partner for success in laser technology.
12 Months Support with New Machines
Your fiber laser equipment is unique, and so are our solutions. From detailed inspections to personalised maintenance plans, we include 12 months of complimentary support to ensure your equipment performs at its best for years to come.
Quick Turnaround
We prioritise any downtime you may encounter by providing rapid response and efficient service to keep your operations running smoothly. We understand that time is a valuable resource, and our goal is to get your systems back on track as quickly as possible. We can also offer free phone support and access to after-hours service when needed.
Specialised Technicians
Our team comprises of skilled technicians specialising in the intricacies of fiber laser technology. With a wealth of experience, they are not just repair experts but enthusiasts dedicated to ensuring your fiber laser equipment operates at its absolute best. Also ensuring equipment is properly maintained and service to reduce any downtime.
Factory Support & Expertise
Our factory-trained technicians work closely with the manufacturers to provide installation and servicing during the warranty period. Through direct access to factory engineers via internal communication platforms, we ensure swift, effective responses to technical issues, minimising delays and ensuring smooth operations for our customers.
Local Expertise & Support
With headquarters in Melbourne and a secondary location in Sydney, we offer fast, responsive service across Australia. Our deep understanding of local manufacturing needs allows us to provide tailored solutions, ensuring seamless support for every customer. We stock a vast range of spare parts and consumables (with over 1200m³ of inventory in our Melbourne facility alone) to minimise downtime, and our on-site laboratory allows for repair and rebuild services for cutting laser heads.